support@nexshipa.com
NEXSHIPA
HELP CENTER

Frequently Asked Questions

Quick answers to common logistics questions. Can't find what you need? Contact our team.

Use the Track Shipment page and enter your unique tracking code. You'll see real-time location, status updates, and estimated delivery.

Land: 3-7 days (UK/EU), Air: 1-3 days (global), Sea: 15-45 days depending on origin/destination. Exact ETAs provided at booking.

Yes, for urgent UK shipments within 50 miles of Glasgow. Contact our team before 11am for same-day dispatch.

Absolutely. We serve all UK postcodes and 120+ countries worldwide. Remote surcharges apply where applicable.

We proactively notify you of delays via SMS/email. Our team will provide revised ETAs and solutions at no extra cost.

Yes, all shipments include basic coverage up to Β£100/kg. Premium insurance (up to full value) is available at checkout.

Log into your account > Orders > Select shipment > File Claim. Upload photos/docs. Our team responds within 24 hours.

Contact us immediately at +44 7453 421059. Address changes are possible before final-mile dispatch (fees may apply).

Yes – digital POD with signature, photo, and timestamp is emailed automatically upon delivery.

Fill out the quote form or call our support team with cargo details. Quotes are free and valid for 7 days.

Credit/debit cards, bank transfer, PayPal, and net-30 terms for approved business accounts.

Never. Your quote includes all charges: fuel surcharge, handling, customs docs. No surprise invoices.

Yes – PDF invoices are emailed automatically post-delivery. Download anytime from your account dashboard.

Yes! Businesses shipping 10+ pallets/month qualify for tiered pricing. Contact sales for a custom quote.

Click "Sign Up" in the header. Verify your email, then complete your business profile to unlock tracking and quotes.

Yes – business accounts support team roles (Admin, Dispatcher, Viewer) with custom permissions.

Use "Forgot Password" on the login page. A secure reset link will be emailed instantly.

Yes – go to Orders > Export to download CSV/PDF reports filtered by date, status, or client.

Yes – our website and client portal are fully responsive. Use any device to track, book, or manage shipments.

Yes – we offer REST APIs and pre-built connectors for SAP, Oracle, Shopify, WooCommerce, and more.

ISO 27001-aligned security: encrypted APIs, regular audits, GDPR-compliant data handling, and role-based access controls.

Access our video tutorials in the Help Center, or click the chat icon for live support from our logistics specialists.

Still Have Questions?

Our logistics specialists are ready to help with complex shipments, custom solutions, or urgent requests.

Speak to an Expert Get a Custom Quote

+44 7453 421059 | support@nexshipa.com